Return and Refund Policy
Products purchased from our site can be returned for a replacement at Hyderabad store within 2 days from the date of the invoice provided:
- The product has not been used and has not been altered in any manner
- The product is intact and in saleable condition, and
- The product is accompanied by the original invoice of purchase.
The following types of products – once accepted by customers cannot be returned:
- Camphor, Oil, Ghee, Edible Products
- Seasonal and Festive items such as Decoration lights, Gift Packs, etc.
- Items purchased in Bulk quantities
- Personal utility items such as ring, bangles, etc
- Fresh food and non-food items such as fruits, and flowers
Please Note:
- Products can not be returned for a refund. We provide only exchange of products.
- Products purchased online from our web site or mobile app can be returned only at our stores.
In the event of any quality related complaint about a product, the customer should contact the Om Shree Pooja Samagri Stores consumer care number or the consumer care cell of the manufacturer/ marketer of the product. Details of the consumer care cell of the Manufacturer or Marketer will be on the packaging of the product.
Om Shree Pooja Samagri Stores shall not be held liable either directly or indirectly for the quality of any Product. Products covered under Manufacturer’s warranty/guarantee cannot be returned to Om Shree Pooja Samagri Stores, as the same is covered by the after-sale service offered by the manufacturer of the Product. Om Shree Pooja Samagri Stores will not be directly or indirectly liable for goods covered under the manufacturer’s warranty/guarantee.
In the event of any disputes in this regard, the same shall be referred to courts of competent jurisdiction at Hyderabad.
Om Shree Pooja Samagri Stores reserves the right to alter or modify any of the terms and conditions of this Policy without assigning any reason or providing intimation whatsoever. Om Shree Pooja Samagri Stores decision on the above would be final and the customer shall abide by the same unconditionally.
Consent
By accessing this website, you consent to the terms and conditions of the Policy.